Returns & Refunds FAQ
Q1: Do you accept returns?
Yes, we do. You can request a return within 14 days of receiving your order.
Q2: Do I need to pay for returns?
No. We offer free returns, so you don’t need to cover any extra costs.
Q3: How can I request a return?
Simply contact our customer service through our website or email with your order number and reason for return, and we’ll guide you through the process.
Q4: How long does it take to get my refund?
Once we receive and confirm your returned package, we will process your refund immediately. The money will be returned to your original payment method, usually within 1-3 business days (depending on your payment provider).
Q5: What if I received a damaged or wrong item?
Please contact us right away and provide photos. We’ll arrange a free replacement or a full refund.
Q6: Where is your company located?
Our company is based in Wyoming, USA, EIN: 98-1876858. You can find our company address and registration information in the website footer or on the “About Us” page. For inquiries, you can also reach us via WhatsApp.